Our most common questions asked by our customers:
- How do I get in touch with bluepeacockimports.com customer service?
- Is it safe to use my credit card?
- Which credit cards does bluepeacockimports.com accept?
- Does bluepeacockimports.com offer additional products at its retail site not pictured on this website?
- To where does bluepeacockimports.com deliver?
- How is my order delivered?
- How do I order merchandise?
- How do I determine what my shipping & handling will be?
- How do I know when my order will arrive?
- What is your return policy?
- Does bluepeacockimports.com give out the names of their customers?
- What browser must I have in order to be fully compatible with this web site?
- I am experiencing technical difficulties trying to use the bluepeacockimports.com website. How do I receive help?
- Are gift-wrapping services available?
- What if my shipment or part of my shipment is damaged?
1. How do I get in touch with bluepeacockimports.com customer service?
E-mail info@peacockimportscom, call 440-773-9157– or write to Blue Peacock Imports, 1395 Prince Charles Ave., Cleveland, OH 44145.
2. Is it safe to use my credit card?
Yes. bluepeacockimports.com uses industry standard 128-bit encryption to protect customer inforormation for all online transactions. Additionally, Blue Peacock does not share customer information with outside vendors or store customer credit card information, unless specifically requested.
3. Which credit cards does bluepeacockimports.com accept?
Currenty we accept Visa, Mastercard.
4. Does bluepeacockimports.com offer additional products at its retail site not pictured on this website?
At times bluepeacockimports.com will sell additional products that may only be purchased at its retail outlet, yet upon occassion the web site will offer items not available at retail stores.
5. To where does bluepeacockimports.com deliver?
Currently, bluepeacockimports.com delivers to the United States including Alaska and Hawaii, Canada, and APO/FPO addresses. If you have any special concerns, please contact us.
6. How is my order delivered?
Orders are delivered via Federal Express within the continental United States and Canada. back to top
7. How do I order merchandise?
Ordering from bluepeacockimports.com is simple and fast. Simply browse our store for items and set up an account to order. If you are interested in ordering other items, click "Continue Shopping" or "Checkout" to make the final purchase.
8. How do I determine what my shipping & handling will be?
For most orders, shipping will be determined automatically during the checkout process. see rate chart ⇒
9. How do I know when my order will arrive?
Customers receiving merchandise on the East Coast should receive their order in 3-5 business days; Midwest, 5-7 business days; West Coast, 7-10 business days. All other orders should take 10-14 business days.
10. What is your return policy?
Blue Peacock Imports is proud to be your source for Polish pottery click here for our return policy.
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11. Does bluepeacockimports.com give out the names of their customers?
bluepeacockimports.com is committed to protecting your privacy and will not share any customer information with a third party without your specific consent.
12. What browser must I have in order to be fully compatible with this web site?
bluepeacockimports.com provides compatible service with most internet browsers. If you encounter a problem with the site, please contact us at info@bluepeacockimports.com.
13. I am experiencing technical difficulties trying to use the bluepeacockimports.com website. How do I receive help?
If you are experiencing any problems with the web site, please email us at info@bluepeacockimports.com with a detailed description of what you are experiencing, the internet browser you are using and what operating system is installed on your computer. We will respond in a timely manner.
14. Are gift-wrapping services available?
Not at the present time.
15. What if my shipment or part of my shipment is damaged?
If your pottery arrives damaged, contact us within 10 business days from receipt of order. Keep all original materials. We will refund your money or send you a replacement, whichever you prefer. Please keep in mind that this pottery is handmade, so there are no "perfect" pieces and the patterns may differ very slightly from piece to piece. You have our guarantee that you will be shipped the best quality possible. Click here for the specifics of our return policy.
